Accessibility Services at City Winery

Accessibility Services at City Winery

Guests may purchase seating, based on their need, directly through the venue by calling or through our website (ADA tables are notated in each section). This includes, but is not limited to, wheelchair seating, limited mobility, vision, hearing & sensory.

If a guest requires an accommodation after a ticket purchase has been made and prior to the event, please call our Box Office Manager to discuss relocation options. If you are at the venue, please visit the Box Office or ask a staff member for assistance.  While we will make all reasonable accommodations we cannot guarantee preferred seating ability.

All levels and sections of the main venues are accessible from the street (depending on location, the Loft and Balcony sections are accessible via our elevator).  Please inform us about wheelchair requirements ahead of time so that we can best accommodate your needs at accessibility@citywinery.com

Services

Assistive Listening Devices (ALD)
Assistive listening devices, which are complimentary, are available for deaf and hard of hearing individuals. Please notify us at least one week prior to the show date (please note, you will be required to leave valid identification such as a driver’s license as collateral). This may be done via email at accessibility@citywinery.com

Interpreted Performances
City Winery offers sign language interpreters to those guests who request such an accommodation. Either the guest in need or a member of their party must request this service a minimum of two (2) weeks prior to the performance. This may be done via email at accessibility@citywinery.com

Lost and Found
Please contact our Box Office to inquire about the possible recovery of any lost items. If you have lost an item while at an event, please speak with a Box Office representative for further assistance.

Security
City Winery is committed to providing a safe and enjoyable atmosphere. Any guest in need of assistance during an event should seek a server, usher, security officer or Box Office representative. 

Service Animals
If you or a member of your party needs to bring a service animal, we strongly recommend that you contact City Winery’s Accessibility team at accessibility@citywinery.com.  The venue offers seating locations throughout that will provide a dedicated space for the animal.

TTY Service/Relay Calls
Speech impaired, deaf and hard of hearing individuals, who have access to a TTY machine, may call the New York Relay Center at 711 or 800.421.1220 or your local TTY Relay Center. The New York or local Relay Center will then place your call to us and we will be happy to communicate with you through the relay service. There is no additional charge for this service from the New York or local Relay Center or City Winery.

Wheelchair Escorts
Mobility-impaired patrons who do not have access to a wheelchair may request a wheelchair to transport the individual to their seat, free of charge (two days in advance). Please be aware that our personnel will not remain with you during the event, nor will they allow you to remain in the wheelchair for the duration of the event. Please alert the staff if you will need assistance during intermission.

Wheelchair Storage
For patrons who wish to transfer to a seat from their wheelchair, we will store your wheelchair in our coat check area and issue you a claim check. Please alert the staff if you will need assistance during intermission. Upon completion of the event, the staff member will return your wheelchair to you at your seat.