FAQ

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WHERE CAN I PURCHASE TICKETS FOR CITY WINERY SHOWS?

We highly recommend ONLY purchasing tickets via www.citywinery.com. While ticket resale websites may list City Winery concerts, our website ensures that you pay only the face value of the ticket plus applicable ticket fees. Please be wary of ticket resellers and contact [email protected] with any questions.

 

WHAT IS THE DIFFERENCE BETWEEN VIP, FRONT PREMIER, PREMIER, AND RESERVED LEVEL TICKETS?

Our VIP section is elevated and spacious with great views and is the only section with two-top tables. Front Premier section offers the seats closest in proximity to the stage with a full view at tables of four. The premier section is located between the Front Premier and Reserved and VIP sections. The reserved section encompasses the remainder of the seating in the venue. While the reserved seats are the furthest back in the venue, relatively speaking, keep in mind it is a very intimate setting, so every seat will provide a great view and unique concert-going experience.

 

IS YOUR VENUE ADA ACCESSIBLE?

Yes, our facility is fully ADA accessible and we are happy to accommodate all of our guests who may need ADA accessible seating. If you need assistance or have questions, please contact our Concierge at [email protected] or see details HERE

 

CAN I ATTEND AN EVENT IF I AM UNDER 21?

We are an all ages venue. If under 21, we ask that you do not choose seats at the bar nor consume alcohol.

 

WHAT'S INCLUDED IN MY TICKET PURCHASE?

Unless otherwise noted, your ticket price only includes admission to the event. Dinner and drinks are not included but are available for purchase at your seats.

 

HOW DO I MAKE A RESERVATION FOR A GENERAL ADMISSION EVENT?

All you need to do is purchase your ticket. Seating is on a first come, first served basis. We do not take reservations for these events, so please arrive early to maximize your seating options.

 

 

WHAT DO I NEED TO ENSURE MY RESERVATION?

Your tickets serve as your reservation automatically. You do not need an additional reservation to eat and drink at your seats for the show, which will be held for you until the end of the show. All ticket sales are final. No refunds or credits.

 

I BOUGHT TICKETS TO A SHOW, AND NOW I CAN'T MAKE IT. WHAT ARE MY OPTIONS?

Unfortunately all ticket sales are final and we do not issue refunds, transfers or credit. If you can find someone to use your tickets, please email your guest's name and your order number to [email protected] and we can alter your reservation.

 

WHAT HAPPENS IF AN EVENT IS CANCELED?

In the event of a cancelation or postponement, an email notification will be sent to ticket holders with information on what to do with their tickets. Please contact [email protected] with any questions or concerns.

 

WHAT IS YOUR COVID-19 SAFETY POLICY?

Please visit our Safety page for the latest update on our Covid-19 safety policy.

 

WHAT DO I USE AS MY TICKET?

We do not issue paper tickets. Your name is on a list at the front door. Your email confirmation and a photo ID are required to check in.

 

HOW LONG BEFORE A SHOW CAN I SIT DOWN?

Your seats are typically available to you 1 to 2 hours prior to the show unless otherwise specified by us prior to the event.

 

WHAT HAPPENS IF I RUN LATE? WILL I LOSE MY SEATS?

Your seats will be held for you until the end of the show. We will never give your seats away.

 

IS THERE A DRESS CODE?

There is no formal dress code, dress for a night of great listening, dining, and wine drinking.

 

DO YOU SERVE MORE THAN JUST WINE?

Yes! We have a full bar for your drinking pleasure.

 

IS THERE A FOOD OR DRINK MINIMUM?

There is no required minimum on food or drink, but a full menu and bar selection is available throughout the show.

 

DRIVING DIRECTIONS?

Take the 'L' train to Morgan Station (Green or Pink line), walk south on N Morgan Street and then west on W Randolph, destination is on the right at the intersection of Randolph and Racine. 

 

Driving directions? Keep in mind that Randolph is a one-way street, with traffic flowing to the west.

 

From I90/94W toward Wisconsin: take the Randolph Street exit. Turn left onto Randolph Street. Continue west on Randolph. Destination is on the right at the intersection of Randolph and Racine.

 

From I90/94E toward Indiana, take the Randolph Street exit. Turn right on Randolph Street. Continue west on Randolph. Destination is on the right.

 

From the Loop, take Randolph Street west. Continue west on Randolph. Destination is on the right.

 

From the North, take Halsted Street south. Turn right on Randolph Street. Continue west on Randolph. Destination is on the right.

 

From the South, take Halsted Street north. Turn left on Randolph Street. Continue west on Randolph. Destination is on the right.

 

IS PARKING AVAILABLE?

Valet parking is available most evenings for $16 per car. Street parking is also available in the neighborhood. Some parking spaces are metered and others are free. Please check the signs on the block where you park.